Player Support

Subscriptions for our games are billed by the app store you purchased from, and are cancelled there — not by us.

iPhone, iPad, or Mac:

1. Open Settings and tap your name at the top
2. Tap Subscriptions
3. Select the game and tap Cancel Subscription

Android:

1. Open the Google Play Store app
2. Tap your profile icon, then Payments & subscriptions → Subscriptions
3. Select the game and tap Cancel subscription

Cancelling stops future renewals. You keep access until the end of the period you have already paid for.

Refunds are handled by the store that processed your payment, so we cannot issue one directly.

• Apple: request a refund at reportaproblem.apple.com
• Google Play: request a refund at your Google Play order history

If the store declines and you believe something went wrong on our side, email us with your order ID and we will look into it.

First, reopen the game and use Restore Purchases in its settings — this re-syncs entitlements from the store.

If that does not resolve it, email support@buenalabs.io with your store order ID (Apple: the receipt email from Apple; Google: the order number beginning GPA.), the game, and the device you bought on.

You can request deletion at any time. Full instructions, what gets deleted, and the timelines are on our Data Deletion page.

Where a game includes an in-game account, deletion is also available inside the game under Settings → Account.

Our Privacy Policy sets out what we collect, why, and who processes it. Each game also publishes a privacy label on its store listing (Apple's App Privacy card and Google Play's Data safety section), which reflects that game specifically.

Email privacy@buenalabs.io with the request and the email address or player ID tied to your data. We acknowledge within 72 hours and respond within 30 days. See Privacy Policy → Your Rights for the detail.

Try these first — they resolve most launch failures:

1. Force-quit and reopen the game
2. Restart the device
3. Update to the latest version of the game and of iOS or Android
4. Confirm you have free storage space available

Still stuck? Email support@buenalabs.io with the details listed under "What to include" below.

Email support@buenalabs.io with the subject "Bug report". Tell us what you expected, what happened instead, and the steps to reproduce it. Screenshots or a screen recording help a great deal.

We read every one. Email support@buenalabs.io and tell us what you are trying to do and why the current behaviour gets in the way.

We aim to meet WCAG 2.1 AA on this site and to support the platform accessibility features — VoiceOver and TalkBack, Dynamic Type, reduced motion, and system colour settings — in our games. If something is unusable with your setup, email support@buenalabs.io and tell us which assistive technology you use; we treat those reports as bugs.

Every Buena Games title carries an age rating on its store listing — an Apple age rating on the App Store, and an IARC rating (ESRB, PEGI, USK, or your local board) on Google Play. The rating shown on the listing is the authoritative one for that game and region.

Both platforms let you require approval or block in-app purchases entirely:

• Apple: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases, or set up Ask to Buy with Family Sharing
• Google Play: Play Store → profile icon → Settings → Authentication → require authentication for purchases, or set up parental controls

Email support@buenalabs.io with the subject "Report", the game, and a screenshot if you have one. Reports involving a minor's safety are prioritised and reviewed the same business day.